At In999, we are committed to providing a seamless and enjoyable experience for all our users. We understand that there may be instances where you need to request a refund or cancel a service. To ensure transparency and clarity, we have outlined our Refund and Cancellation Policy below. This policy is designed to protect the interests of our users while maintaining the integrity of our platform.
General Refund Policy
Our Refund Policy is intended to address issues related to payments made on our platform. Please note that due to the nature of online gaming and digital services, refunds are generally not available for services or products that have already been delivered or used. However, we do offer refunds in specific cases as outlined below:
- Technical Issues: If you experience a technical problem that prevents you from accessing a purchased service or game, and this issue cannot be resolved by our technical support team, you may be eligible for a refund. This applies only if the problem is reported within 24 hours of the transaction.
- Unauthorized Transactions: If you notice an unauthorized transaction on your account, you must report it to us immediately. After verifying the claim, we may issue a refund for the unauthorized transaction. To prevent such incidents, we strongly recommend that you safeguard your account credentials and refrain from sharing them with others.
- Service Unavailability: In the rare event that a service or game is unavailable due to issues on our end (e.g., server downtime, maintenance), and you are unable to access the service for an extended period, we may consider issuing a refund or credit to your account for the period of unavailability.
Non-Refundable Services
Certain services and products on our platform are non-refundable. These include:
Digital Goods and Virtual Currency: Purchases of digital goods, such as in-game currency, virtual items, or downloadable content, are non-refundable. Once these items have been delivered to your account, they cannot be returned or exchanged for a refund.
Subscription Services: If you have purchased a subscription service, the payment for the current billing cycle is non-refundable. You may cancel your subscription at any time, but the cancellation will only take effect at the end of the current billing period. No refunds will be issued for partial periods or unused services.
Cancellation Policy
Our Cancellation Policy applies to subscription services, event registrations, and other recurring services available on our platform. We strive to make the cancellation process as straightforward as possible.
How to Request a Refund or Cancellation
To request a refund or cancel a service, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email, phone, or live chat. Provide details about your issue, including your account information, transaction ID, and the reason for your refund or cancellation request.
Verification Process: Our support team will review your request and may ask for additional information to verify your claim. This process is typically completed within 3-5 business days.
Refund or Cancellation Approval: If your request is approved, we will process the refund or cancellation as outlined in this policy. Refunds will be issued in the your account. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Notification: You will receive a confirmation email once your refund or cancellation has been processed.
Exceptions and Special Cases
There may be special cases where we make exceptions to our standard Refund and Cancellation Policy. These are handled on a case-by-case basis and may include circumstances such as:
Platform Errors: In rare cases where errors or bugs on our platform result in unintended charges or issues with your account, we will work to resolve the issue and may issue a refund or credit as appropriate.
Promotional Offers: Refunds or cancellations related to promotional offers, discounts, or special deals may have specific terms and conditions. Please review the terms of the promotion carefully before making a purchase.
Changes to This Policy
We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes to the policy will be communicated to our users through our website or via email. It is your responsibility to review the policy periodically to stay informed of any updates.
